Better Business Bureau® of Middle Tennessee, Inc.
SunTrust Bank Building
201 Fourth Avenue North, Suite 100
PO Box 198436
Nashville, TN 37219-8436
(615) 242-4222 (24-Hour Info Line)
Web Site:
www.MiddleTennessee.bbb.org
The Better Business Bureau of Middle Tennessee, Inc. was chartered as a
not-for-profit
Tennessee corporation in October 1961. BBB is designated as a 501( c ) ( 6 )
organization by the Internal Revenue Service.
BBB serves a total of 38 counties in Middle Tennessee and 7 in Southern
Kentucky. The
Middle Tennessee headquarters is located in Nashville and operates three branch
offices:
Murfreesboro, Tennessee (opened January 1997)
Clarksville, Tennessee (opened January 1998)
Fayetteville, Tennessee (opened November 1999)
BBB promotes integrity and business ethics through
self-regulation in the marketplace.
Services provided by the BBB include a 24-Hour automated telephone inquiry
service, which provides reports on companies and charitable organizations,
general monitoring of advertising in the marketplace, dispute resolution
services, and consumer/business education programs. BBB information and services
are provided at no cost to the public with the exception of mediation and
arbitration services.
The Community Mediation Center, a division of the Better Business Bureau was
established in December 1995. The center provides alternative dispute resolution
services for businesses and the public, training and seminars in mediation,
conflict resolution, and customer satisfaction.
Since 1963 the BBB and the Nashville Advertising Federation have co-sponsored a
community program for maintaining public confidence in advertising in Middle
Tennessee. The program works through the monitoring of advertising for truth and
accuracy, competitor challenges, and education program on advertising standards.
BBB is governed by a 42-Member Volunteer Board of Directors which meet monthly.
Kathleen Calligan has served as President and CEO of the Better Business Bureau
since December 1995. Beth Furbush is the Manager of the Murfreesboro Branch
Office, Leslie Baughn is the Manager of the Clarksville Branch Office, and Carol
Foster is the Manager of the Fayetteville Branch.
BBB is funded entirely by Membership dues from over 3,300 business and
professional firms in Middle Tennessee and Southern Kentucky. BBB receives no
government grants or tax revenues for operation. Contributions to BBB are not
tax deductible as a charitable contribution, but may be deducted as an ordinary
and necessary business expense.
